Keep clear of the affected area.
Move people away from exposed wires, smoke, burning smells, sparking, wet fittings or damaged electrical equipment.
Electrical fault guide
Power Outage After Storm
After a storm, treat fallen lines and damaged electrical equipment as live even when power is out. Keep at least 8 metres from fallen lines and anything they touch. For injury, fire or immediate danger, call Triple Zero (000), then report the hazard to your electricity distributor.
NSW Licence 398937C
Open 24/7 for urgent electrical fault calls
Fault finding and testing
Photos help planned quotes
When to call first
Treat an active or unsafe fault as a phone-first job.
If the issue is happening now, feels unsafe or involves heat, smoke, sparking, shock risk, water damage or power loss, call first so the risk can be triaged. For planned inspection or repair, send photos and job details through the quote form.
Do not touch damaged, wet or live equipment.
Avoid switchboards, outlets, appliances, service equipment and fittings that look damaged, wet, hot or unsafe.
Call emergency services first for life-threatening danger.
For fire, electric shock injury, fallen powerlines or immediate danger to people, keep clear and call 000 first.
What it can mean
Do not guess with electrical faults.
The cause can sit at the fitting, circuit, appliance, switchboard or supply. Proper testing keeps the next action clear.
A storm can damage network lines, the property's supply connection or wiring and equipment within the property. More than one problem may exist; fittings exposed to water still need electrical assessment after network restoration.
Partial power loss can involve a circuit or supply issue. Neighbours having power does not rule out a fault affecting your connection; use the distributor's outage information and report hazards from a safe location.
Water entering lights, outlets or other electrical equipment can leave damage after surfaces appear dry. Do not restore power, open covers or use a heater to dry electrical equipment for reuse.
Solar, batteries or other supplies may create additional hazards even during an outage. Do not approach or operate damaged supply equipment, remove branches near wires or inspect a private pole yourself.
Check safely
What to do before calling.
Only check what is safe, dry and obvious. If the fault involves heat, water, smoke, sparking or exposed parts, keep clear and call first.
Stay clear of damaged lines and anything in contact with them. Do not enter floodwater or cross a hazardous area to check the board. Follow emergency services and distributor directions.
Check published outage information only from safety. If essential medical equipment has lost supply, follow its emergency plan and call 000 when a person is in danger rather than waiting for restoration.
Do not repeatedly reset circuits or reconnect water-affected equipment. Describe what you already observed to the distributor and electrician without deliberately testing the damaged installation.
Our licensed electricians can assess accessible property wiring once access is safe. Identified damage may need isolation, repair and testing before reconnection; supply-side work requires the appropriate authorisation and coordination with the distributor.
Send useful details
A few photos can make the quote faster.
For non-urgent work, open the secure booking form to send your address, photos and job notes. Evaready Electrical can then review the job and reply with the next action.
State whether the outage is total or partial, when it began and any distributor advice already received. Do not infer the cause from which neighbouring lights are on.
Describe water, branches or damaged supply equipment only as already observed from safety. Never approach lines, poles or a wet board to obtain a better description.
Photographs are optional and must not involve entering the hazard area or removing covers. Use existing images where available and never delay emergency help for a photo.
Mention known solar or battery equipment, access restrictions and essential loads. Inspection and network clearance may affect the repair sequence; no restoration time can be promised from photographs or an initial call.
FAQ
Common questions.
Should I call the electricity network or an electrician?
Report damaged lines or suspected supply faults to your electricity distributor, even if only your property appears affected. Call 000 first for immediate danger. Property wiring may also need our licensed electricians to inspect it; the distributor controls network restoration, not the electrical repair appointment.
Can I turn power back on after water damage?
Do not energise affected equipment because it looks dry or the neighbourhood supply has returned. Inspection and appropriate testing are needed to assess damage. Some equipment may require replacement, and inaccessible areas can require further investigation before safe restoration is possible.
Can storm damage affect private poles?
Wind, branches or impact can damage poles and overhead connections. Keep clear and report the hazard; do not attempt to clear vegetation or inspect attachment points. The repair and reconnection pathway depends on asset ownership, required authorisations and the distributor's instructions.