Keep clear of the affected area.
Move people away from exposed wires, smoke, burning smells, sparking, wet fittings or damaged electrical equipment.
Electrical fault guide
No Power To House
When the whole house loses power, keep clear of damaged lines, wet equipment and the switchboard if it looks or smells unsafe. For fire, serious injury or immediate danger, call Triple Zero (000) first. A network outage and a property fault need different responses; an outage does not make electrical equipment safe to touch.
NSW Licence 398937C
Open 24/7 for urgent electrical fault calls
Fault finding and testing
Photos help planned quotes
When to call first
Treat an active or unsafe fault as a phone-first job.
If the issue is happening now, feels unsafe or involves heat, smoke, sparking, shock risk, water damage or power loss, call first so the risk can be triaged. For planned inspection or repair, send photos and job details through the quote form.
Do not touch damaged, wet or live equipment.
Avoid switchboards, outlets, appliances, service equipment and fittings that look damaged, wet, hot or unsafe.
Call emergency services first for life-threatening danger.
For fire, electric shock injury, fallen powerlines or immediate danger to people, keep clear and call 000 first.
What it can mean
Do not guess with electrical faults.
The cause can sit at the fitting, circuit, appliance, switchboard or supply. Proper testing keeps the next action clear.
A street outage may be network-related, but neighbouring lights alone do not confirm the cause at your property. Different properties or circuits can be supplied differently.
A main protective device, switchboard connection or supply cable fault may interrupt the property. Smoke, burning smells, water or damaged service lines require a keep-clear response, not further checks at the board.
Our licensed electricians can assess the accessible customer installation, establish safe isolation and test the affected equipment. Distributor-owned or sealed equipment must follow the distributor's process and the relevant authorisation requirements.
Repair may involve customer wiring or protective equipment, or coordination with the distributor where the fault is outside that scope. Network restoration times are controlled by the distributor; a booking cannot guarantee when supply will return.
Check safely
What to do before calling.
Only check what is safe, dry and obvious. If the fault involves heat, water, smoke, sparking or exposed parts, keep clear and call first.
Use a battery-powered light and check the distributor's outage updates from a safe location. Do not enter a hazardous area to compare neighbouring properties or inspect supply equipment.
Treat fallen lines and anything touching them as live. Stay at least 8 metres away, keep others clear and contact the electricity distributor; call 000 for immediate danger.
Do not open the meter enclosure, remove fuses, reset repeatedly or connect a generator through a power point. Solar or battery equipment can remain hazardous during a grid outage.
If medical equipment depends on mains power, follow its emergency plan and seek emergency help for immediate danger. For a suspected property fault after urgent risks are addressed, contact our licensed electricians and explain what supply is missing.
Send useful details
A few photos can make the quote faster.
For non-urgent work, open the secure booking form to send your address, photos and job notes. Evaready Electrical can then review the job and reply with the next action.
Only safe, optional photos of externally visible equipment. Never approach fallen lines, wet or damaged equipment, remove covers or delay emergency help to take photos.
When the outage began, whether all or only some equipment stopped, and any distributor outage reference or instructions already received.
Whether surrounding properties appear affected from your existing safe position, and whether the property has solar, batteries or a generator. Do not operate these systems to test the fault.
Storm, water, smell, sound or damage already observed. Mention critical medical equipment when seeking help; keep account numbers and private access details out of photographs.
FAQ
Common questions.
Who do I call if my whole house has no power?
Call 000 first for fire or immediate danger. For a network outage or damaged lines, contact your electricity distributor, not just the retailer that sends your bill. Our licensed electricians can assess a suspected customer-installation fault; the distributor manages its own network restoration.
Should I keep resetting the main switch?
No. Do not repeatedly re-energise an unresolved fault or operate a board that is wet, damaged, hot, smoking or sparking. Keep clear and arrange professional assessment after any emergency response.
Can no power to the house require Level 2 work?
Some customer connection work requires the relevant Level 2 accreditation and distributor authorisation. Other faults belong to the distributor or the ordinary customer installation. The equipment and ownership boundary must be established before deciding who can do the work; not every electrician is authorised for every supply task.